Refund policy

Last updated: 12 August 2026

The principle

NPRWLR products are made to order. Nothing is held in stock, and each item is printed, embroidered, or finished specifically for you after you place your order. That shapes what we can and cannot do below. Where we have made a mistake, we fix it at our cost.

Damaged, defective, misprinted or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged in transit, defective, misprinted, or is not the item you ordered, contact us within 30 days of the delivery date and we will replace it or refund it in full. You will not be asked to pay return shipping, and in most cases you will not need to send the item back.

To submit a claim, email info@nprwlr.com with:

  • your order number;
  • a clear photograph showing the issue; and
  • a short description of the problem.

Claims submitted more than 30 days after delivery may not be eligible.

Parcels that do not arrive

If your order does not arrive, contact us within 30 days of the estimated delivery date. We will investigate with the carrier and, where a parcel is confirmed lost, reship or refund your order. Please see our Shipping Policy for tracking guidance and for what happens when an address is incorrect or a parcel goes unclaimed.

Change of mind, wrong size and wrong colour

Because every item is produced individually after you order, we are unable to accept returns or exchanges for change of mind, for ordering the wrong size, or for ordering the wrong colour. A returned item cannot be restocked, because there is no stock to return it to.

We would much rather you get it right the first time. Every product page lists the exact measurements for that garment, and our size guide explains how to measure and how each piece is cut. If you are unsure, email info@nprwlr.com before you order with your height, your usual size, and how you like garments to fit, and we will tell you which size to choose.

If a piece does not work out, contact us anyway. We cannot promise a return, but we will do what we reasonably can to help.

Items that cannot be returned

  • Custom, personalised, or special-order items
  • Gift cards
  • Personal care goods, perishable goods, hazardous materials, flammable liquids and gases

These exclusions do not affect your rights in respect of items that are damaged, defective, or incorrectly supplied.

Your statutory rights

European Union, EEA and United Kingdom. If your order is shipped to the European Union, the EEA, or the United Kingdom, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification, to the extent that right applies to your purchase. To exercise it, contact us within that period. Returned items must be unworn, unwashed, in their original condition and packaging, and accompanied by proof of purchase. Return shipping costs are your responsibility unless the item was damaged, defective, or incorrectly supplied.

Other jurisdictions. Where the law of your country or state grants you rights beyond those described in this policy, those rights apply and nothing in this policy limits them.

Refunds

Once a claim or return is approved, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your refund and you still cannot see it, contact us at info@nprwlr.com.

Where a refund is issued for a reason other than a damaged, defective, or incorrectly supplied item, original shipping charges are non-refundable.

Cancellations

Because production begins shortly after checkout, we cannot guarantee that an order can be cancelled. If you need to cancel, email info@nprwlr.com immediately with your order number. If production has not yet started, we will cancel and refund in full.

How to start

  1. Email info@nprwlr.com or use the contact form on our website.
  2. Include your order number, and a photograph if the item is damaged, defective, or incorrect.
  3. Wait for our reply before sending anything back. Items returned without an approved return request cannot be accepted or refunded.

Return address

Please do not send anything to this address without an approved return request. Once a return has been approved, send it to:

NPRWLR Returns
217 Wrangler Drive
Coppell, Texas 75019
United States

Contact

Global Impact Enterprises, LLC (trading as NPRWLR)
217 Wrangler Drive, Coppell, Texas 75019, United States
Email: info@nprwlr.com