Returns & exchanges

The short version: if we got it wrong, we fix it. Here's how it works, and how to start.

Damaged, defective, or wrong item

Inspect your order when it lands. If a piece is defective, damaged in transit, or simply isn't what you ordered, contact us straight away with your order number and a photo. We'll evaluate it and make it right.

Returns

There's a 30-day return window — you have 30 days from receiving your item to request a return. To be eligible, the piece needs to be in the same condition you received it: unworn, unused, with tags, in its original packaging, with proof of purchase.

Start every return by contacting us first. If it's accepted, we'll send instructions and a return shipping label. Items sent back without requesting a return first can't be accepted — so don't ship anything until you've heard from us.

Exchanges

The fastest route is to return the piece you have and place a separate order for the one you want. Waiting on an exchange to process is almost always slower than just reordering.

What can't be returned

• Custom, personalised, or special-order items
• Sale items and gift cards
• Personal care goods, perishables, hazardous materials

If you're not sure whether your item qualifies, ask before you order rather than after.

Shipping into the European Union

If your order shipped into the EU, you have the right to cancel or return it within 14 days, for any reason and without justification. The same condition requirements apply.

Refunds

We'll let you know once your return has arrived and been inspected, and whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since approval and you still can't see it, contact us.

How to start

1. Use the contact form, or email info@nprwlr.com.
2. Include your order number, and a photo if something arrived damaged or wrong.
3. Wait for our reply before shipping anything back.

Avoid the whole conversation: every product page carries its own measurement chart, and the size guide takes about two minutes. This page is a plain-English summary — the full refund policy is the governing document.